Privacy & Security

399bct Privacy Policy — Your Information Is Safe With Us

Every piece of your personal information is handled with complete confidentiality at 399bct. What we collect, why we collect it, and how we keep it safe — everything is explained here transparently.

Last Updated: January 2026
Our Security Commitment
  • SSL Encryption Protection
  • Your Data Is Never Sold to Third Parties
  • 24/7 Security Monitoring
  • Full User Control

How We Protect Your Privacy

The key pillars of 399bct's security framework at a glance

End-to-End Encryption

All your data is encrypted using SSL/TLS technology. Every transaction from your browser to our servers is fully secured.

Secure Data Storage

Your personal information is stored in secure data centers. Multiple layers of security are in place to prevent unauthorized access.

Identity Verification (KYC)

By verifying the identity of all users, we ensure that only the real account holder is operating the account. This also keeps your account secure.

No Third-Party Data Sharing

Your personal information is never sold to advertisers or third-party companies. It is used solely to operate the platform.

User Controls

You can request to update, correct, or delete your information at any time. You have full control over your personal data.

Regular Security Audits

Our security systems are regularly audited by a dedicated expert team. Any vulnerabilities identified are resolved immediately.


Full Privacy Policy

The 399bct Privacy Policy details our commitment to protecting your personal information. By using our platform, you agree to this Policy.

1Introduction & Scope

399bct ("we", "our") is a trusted online gaming platform in Bangladesh. This Privacy Policy ("Policy") applies to the 399bct website, mobile app, and all related services.

This Policy describes what types of information 399bct collects, how that information is used and stored, and what rights you have as a user. We believe transparency and honesty are the foundation of privacy protection.

By using 399bct, you agree to this Privacy Policy. If you do not agree with this Policy, please refrain from using our platform.

Bangladesh Context

This Privacy Policy has been prepared in compliance with Bangladesh's Digital Security Act and Information Technology regulations.

2Information We Collect

399bct only collects information that is necessary to operate the platform. No unnecessary data is collected.

Information collected directly from you:

  • Full name, mobile number & date of birth (collected at registration)
  • National ID or passport number (for KYC verification)
  • Mobile banking number (Mobile Banking, Nagad, Rocket)
  • Deposit & withdrawal transaction history
  • Messages sent to support and contact records

Automatically collected information:

  • IP Address & Device Type
  • Browser type & operating system
  • Time spent on the platform and pages visited
  • Game History & Patterns
Important Notice

399bct will never ask for your password or OTP over the phone or by message. Stay alert if you receive any such communication.

3How Your Information Is Used

399bct uses the information collected solely for the following purposes:

Purpose of Use Applicable Information
Account Creation & Management Name, Mobile, Date of Birth
Identity Verification (KYC) NID/Passport, mobile number
Financial Transaction Processing Mobile banking details & transaction history
Fraud Prevention & Security IP address, device information, login history
Customer Support Contact Records
Platform Development & Analytics Usage Data (Anonymized)
Legal & Regulatory Compliance All Required Information

Your information will not be used beyond the purposes stated above. Your consent will be obtained before any marketing or promotional communication.

4Cookies & Tracking Technologies

399bct uses cookies and similar technologies on its website. Cookies are small text files stored on your device that help improve your experience on the platform.

Cookies we use:

  • Essential Cookies: Essential for login sessions and security. These cannot be disabled.
  • Functional Cookies: Remembers your language preference and settings.
  • Analytics Cookies: Helps us understand which pages are visited most (anonymous data).

You can manage cookies from your browser settings. However, disabling essential cookies may cause some features to not work properly.

Cookie Controls

You can manage cookies from the settings menu of Chrome, Firefox, Safari, or any other browser.

5Data Sharing & Disclosure Policy

399bct does not sell your personal information to any third party. However, certain information may be shared in the following limited circumstances:

  • Payment Processing: Information required to process transactions via Mobile Banking, Nagad, or Rocket is shared with those providers. Each of these services has its own privacy policy.
  • Legal Obligations: Information may be disclosed in compliance with lawful orders from Bangladeshi courts or government authorities.
  • Fraud Prevention: In cases of serious fraud, information may be shared with the relevant financial institution or law enforcement authorities.
  • Technology Partners: Certain technology partners are used to operate the platform, all of whom work under strict confidentiality agreements.
Will Never Happen

Your information will not be sold or transferred to advertisers, data brokers, or marketing companies.

6Data Protection Methods

399bct uses industry-standard security technology to protect your information. The core components of our security framework are:

  • SSL/TLS Encryption: All data transfers are protected with 256-bit encryption.
  • Firewall Protection: A multi-layered firewall protects our servers from cyber attacks.
  • Access Controls: Only authorized personnel may access specific data.
  • Regular Backups: Data is regularly backed up and stored in a secure location.
  • Security Audits: Regular security testing is conducted by external specialist teams.
  • Unusual Login Alert: You will be notified immediately if a new device or unusual login is detected.

Keep in mind, however, that no method of transmission over the internet is 100% secure. It is also important that you use a strong password and keep your account credentials confidential.

7Your Rights & Controls

As a 399bct user, you have the following rights over your personal information:

  • Right to Access: You can request to know what information we hold about you.
  • Right to Rectification: You can request corrections to any inaccurate or outdated information.
  • Right to Erasure: After closing your account, you may request that your personal information be deleted (except where retention is required by law).
  • Right to Opt Out of Marketing: You can opt out of promotional messages at any time.
  • Right to Lodge a Complaint: You can file a complaint with the 399bct support team for any privacy violations.
Exercising Your Rights

To exercise any of the rights listed above, contact us via support chat or email. We aim to respond within 30 business days.

8Child Protection Policy

399bct strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect any information from minors.

Age is verified at registration and confirmed through ID checks during the KYC process to ensure the user is an adult. If we discover that a minor has created an account, that account will be immediately closed and all associated data will be deleted.

A Note to Parents

If your child has accidentally created an account, please contact our support team immediately. We will act promptly.

9Data Retention Period

399bct does not retain any information longer than necessary. Data retention periods are as follows:

  • Account Information: For the duration of active account use and for 5 years after closure (as required by law).
  • Financial Transaction Records: 7 years, in accordance with Bangladesh financial regulations.
  • Support Contact: 2 years.
  • Logs & Access Records: 1 year.
  • Marketing Preferences: Updated immediately upon opt-out.

Once the designated retention period expires, personally identifiable information is securely deleted or anonymized.

10Privacy Policy Updates

399bct may update this Privacy Policy from time to time. If any significant changes are made, you will be notified in the following ways:

  • Notification displayed upon logging in to the platform
  • SMS notifications to your registered mobile number
  • Updating the "Last Updated" date at the top of this page

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend visiting this page regularly to stay informed.

Change History

A summary of all significant changes is always kept on this page. You can view the differences between previous and current policies at any time.

11Contact & Complaints

For any privacy-related questions, concerns, or complaints, please contact the 399bct support team. Our dedicated privacy team will process your request promptly.

We provide support 24 hours a day, 7 days a week. We commit to responding to any privacy-related request within a maximum of 30 business days.

Contact Address

Email: [email protected]
Use the subject line: "Privacy Request – [Your Username]"

If your complaint is not resolved through our support team, you have the right to file a complaint with the Bangladesh Telecommunication Regulatory Commission (BTRC) or the relevant authority.


Get Started Safely

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For ages 18+ only. Please gamble responsibly.

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